Problems

Received the single wall lights for the lounge (plus the doubles for the ensuite). Also got the lounge lights from Peter Morgan. We decided we preferred the lights from Peter and contacted Shades and Shadows to return theirs. They said no as there was nothing wrong with them. We said we didn't want them and would return them in line with their returns policy. They said they would charge a 20% restocking fee which wasn't in their terms and conditions and accused us of abusing the policy as the lights were correct as described and undamaged. We said no, under Distance Selling Regs you have to accept them back since we bought sight unseen and we wouldn't pay the restocking fee as it wasn't in their Ts & Cs. They said 'so we should lose the money because we sent you what you asked for' and 'don't contact us again'.

Simply put, I called the OFT and they said DSR regs meant they had to accept them back and if they wouldn't give me an address to send the lights back to, then to tell them they were available for collection at their cost. We were also advised to ask Paypal to recover the money. We shall see....